Terms, kept short.

Who we are

The Toronto Group is a brand of Ethical Tech Solutions, a business based in Ontario. These terms cover the work we do for you.

Fixed-price jobs

Each job is set out in a written statement of work: what we do, the fixed price, the number of days, and what you get at the end. Anything outside it gets a new written price before it starts.

A written price is good for 30 days. If you stop before we start, we return the first half. After we start, we keep the first half for the work done so far.

If we will miss a delivery date, we tell you before it. You can stop then and get the first half back.

If we do not have the access or answers we need within 30 days of your first payment, we tell you in writing and close the job. We keep the first half, even if the work has not started.

Paying

For fixed-price jobs: half before we start, half at the walkthrough. Prices are in Canadian dollars, plus tax.

We send you an invoice. You pay it by Interac e-transfer. We book your job when the payment arrives.

Your org

We work read-only until you sign off the fix list in writing. You back up your org before we start. Nothing changes in your org without your written yes.

Monthly plans

Monthly plans are billed on the first of each month. They start with three months. After that, either of us can end the plan with thirty days’ notice.

A plan includes the hours it names each month. Hours you do not use do not carry over. Work past those hours gets a written price before it starts.

A price change comes with 30 days’ notice. You can stop before it starts.

Liability

Our total liability for any claim is capped at the fees you paid us in the last three months. We are not liable for lost profits or other indirect losses.

Advice

We give no legal, tax or financial advice.

Law

These terms follow the laws of Ontario and the federal laws of Canada that apply there.