The Toronto Group Book a call
For Ontario municipalities

Can you trust the numbers in your service requests?

Year-end and budget season are when council asks how many requests came in, how fast they were closed, and what is still open. Check your own org: does the same resident appear more than once? Do cases closed months ago still show as open? Do staff who moved on still hold paid licences? We clean that up at a fixed price, in a set number of days, with a written report of what changed.

Book the twenty-minute call Take the score
The fix list

What we check

  • One record per resident or business, with every request linked to it.
  • Service requests closed in Salesforce when they are closed in real life, so open counts are true.
  • Request types and departments named the same way everywhere, so reports add up.
  • Licences matched to the people who use them.
  • Clear rules on who can see each resident’s records, and why.

We do not give legal or privacy advice. Your privacy lead decides what the law needs.

Book a call

Twenty minutes, three numbers.

We help you pull three counts from your own Salesforce. No names or records are shown to us. You get a fixed price in writing the business day after the call.

What the three counts look like (made-up numbers)
  • 412 groups Duplicate resident records
  • 1,380 Open cases older than 12 months
  • 9 Paid licences unused in 90 days
A few days and times that suit you.

A person replies within one business day (Monday to Friday, 9 to 6).

Thank you. We have your request. A person replies within one business day (Monday to Friday, 9 to 6).

This page could not reach us just now, so nothing was sent. Please write to info@thetorontogroup.com with the same details.

The catalogue

Three things we do, each with its price.

All prices are in Canadian dollars.

Data Clean-Up

Priced by record count, from$2,500plus tax: one fixed number and a fixed number of days, written before we start.

We work inside your Salesforce, read-only until you say yes. Duplicates, dead fields and broken automations fixed, with a written report of what changed.

Agent-Ready

$1,950fixed, plus tax. Five business days.

Your readiness score checked in your org, the data and rules put in shape, and the setup Agentforce needs before you switch it on.

Care

$900 or $1,650a month, plus tax. Three-month start, then month to month.

Six or twelve senior hours a month, billed on the first. Hours you do not use do not carry over.

Paying by purchase order or on invoice? Ask, and we put it in writing. Otherwise: half before we start, half at the walkthrough. Read-only until you sign off the fix list. You back up first. Nothing changes in your org without your written yes. Salesforce licences are not in these prices.