Privacy, in plain words.
This page says what we collect, why, how long we keep it, who sees it, and what you can do. It is true today.
What we collect
What you type into our forms: your name, work email, firm, industry and message.
The readiness score runs in your browser. Your answers stay in your browser until you close the tab. They are sent to us only if you ask for your result by email. Then we get your email address, your score and the three things most in the way.
This site sets no tracking cookies and has no analytics code.
Why we collect it
To reply to you, to book your call, to send your result once, and to do and bill the work you ask for.
How long we keep it
- Form messages: two years.
- Invoices and contracts: six years.
- The result email: sent once. We keep no mailing list and send nothing else.
Who sees it
The Toronto Group and the people doing your work. Our email provider (Resend), our host (Cloudflare) and, for AI help with your setup only, Anthropic (Claude) process data to deliver the service. None of them receives your client records. They may process it outside Canada, where that country’s authorities may be able to see it under its laws. We do not sell it or share it with anyone else.
Your Salesforce and your clients
When we work on your org, you create a user account for us and remove it when the work ends. Your data stays in your Salesforce. AI may read your setup (fields, rules, reports), not your client records.
Your choices
You can ask what we hold about you, ask us to correct it, ask us to delete it, or ask us to stop. Write to info@thetorontogroup.com. We answer within thirty days.
If you are not happy with our answer, you can complain to the Office of the Privacy Commissioner of Canada.
Who we are
The Toronto Group, a brand of Ethical Tech Solutions, a business based in Ontario.